The method we use most commonly is low-moisture carpet cleaning. However, we also have machines capable of Hot Water Extraction (also known as Steam Cleaning), and Dry Cleaning (or Dry Compound Cleaning). Your cleaning technician will make the proper recommendation for your particular set of problems and environment.
How long will it take for my carpets to dry?
Relative humidity and other environmental conditions will play a role in dry times. However, most carpets will be dry in about an hour.
Do I need to vacuum before the crew arrives?
A light vacuuming in the traffic areas is recommended but not required. All of our packages include pre-vacuuming and edging service at no additional charge. However, vacuuming prior to our arrival will allow our machines to achieve a deeper clean.
How long will it take to clean my carpets?
On average, it will take approximately 35 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
I have had my carpet cleaned, but the spots have reappeared. What should I do?
With low-moisture carpet cleaning this is usually not a problem. However, if you notice the reappearance of a spot, please contact us as soon as possible. If a spot returns, we return for free.
How often should I have my carpets cleaned?
Most residential carpets should be cleaned every 3 to 12 months. For a more detailed answer visit our blog post on this subject.
Do you move furniture?
Yes, please see our About Us or Why Choose Us page for full details.
What is carpet protector and exactly what does it do?
Carpet protectors such as Scotchgard® form a protective barrier around your carpet fibers. This barrier keeps new spills and spots from penetrating the carpet fibers which makes it easier to clean. A quality carpet protector can even make your regular vacuuming more efficient because soiling cannot adhere as easily, or penetrate as deeply, in areas where protectants have been applied.
I had a carpet protector applied with my previous carpet cleaning. Do I need to have it applied again the next time I clean my carpet?
Traffic, vacuuming, and cleaning will wear away carpet protector over time. For this reason, carpet protector should be re-applied at least every time your carpets are professionally cleaned. Carpet manufacturers recommend having your carpet cleaned and protected at least every 12 to 18 months to preserve your warranties and keep your carpet looking great. Of course if you have kids, pets, and heavier use, a professional carpet cleaning every 6 to 12 months might serve you better.
Does carpet protector help remove existing spots and stains?
No, but it will guard against future spots and spills penetrating deep into the carpet fibers. Essentially, properly applied carpet protectors will repel spots and reduce the chances of permanent stains.
Where is the best place to apply carpet protector?
You can have protector applied on any carpeting you wish, as well as on upholstered furniture and area rugs. High traffic areas are particularly important areas to have protected, as soils and high traffic are abrasive and damaging to your carpet. The majority of soil is typically in the main entry, transition areas from hard floor to carpeting, through hallways, pathways around beds, and walkways to sofas and chairs.
I have carpet with stain protection built in. Do I still need more carpet protector applied when having my carpets professionally cleaned?
Additional layers of protector will only enhance your carpet’s ability to repel new spots and spills. You may have noticed when you carpet was new, anything spilled on the carpet seemed to stay on top – kind of beading up. As the carpet ages, you may notice liquids quickly penetrate the fiber – no longer staying on top. Plus, if you’ve ever had your carpets steam cleaned, it’s highly likely that the protector manufactured into your carpet was removed.
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